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Thursday, September 12 • 11:30am - 11:45am
How to harness real-time customer feedback to improve customer service and drive product innovation

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Join us for a 15 minutes presentation on best practices for customer support and experiences!

Thank you to our CX Track Sponsor Stella Connect:
Stella Connect is the customer feedback and quality management platform built specifically for customer experience teams. We’re thrilled to be a part of DC Startup Week to share ideas around the future of CX, and explore solutions designed to help agents do what they do best—drive customer satisfaction. Not to mention, we also love DC.

Speakers
avatar for Alex Richards

Alex Richards

Head of Sales Engineering and Partnerships, Stella Connect
Alex Richards oversees sales engineering and partnerships at Stella Connect. He is an experienced technology leader, with over 12 years SaaS experience, having previously built and led professional services, training and implementation teams for various advertising and technology... Read More →


Thursday September 12, 2019 11:30am - 11:45am EDT
Mindspace