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Thursday, September 12 • 11:45am - 12:30pm
Benchmarks, analytics and settings goals for CX teams

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Join an open discussion with leading experts on how they created processes to measure CX by benchmarks, analytics and goal setting.  They will share how they measure CX and ways that they are able to demonstrate the importance of CX to the success of the business.

Thank you to our CX Track Sponsor Stella Connect:
Stella Connect is the customer feedback and quality management platform built specifically for customer experience teams. We’re thrilled to be a part of DC Startup Week to share ideas around the future of CX, and explore solutions designed to help agents do what they do best—drive customer satisfaction. Not to mention, we also love DC.

avatar for Suneet Bhatt

Suneet Bhatt

Co-Founder, Dream Village

avatar for Mari Parker

Mari Parker

COO, Boldr LLC
Mari literally has a world of industry experience on her shoulders. Her professional journey has taken her from South Africa, to Southern California, and now, The Philippines. Having worked for big players like Amazon, she is a valuable engine room to any startup. She started her... Read More →
avatar for Alison Panza

Alison Panza

Head of Customer Success, Venga
Alison Panza is the Head of Customer Success at Venga, a Washington, DC-based technology company that uses big data to help restaurants and fitness companies better understand and engage with their clients. She manages key restaurant and fitness studio accounts while overseeing the... Read More →
avatar for Lindsay Konsko

Lindsay Konsko

Head of Customer Advocacy, Scott's Cheap Flights
Lindsay Konsko is the Head of Member Services at Scott's Cheap Flights. When she's not obsessing about all things customer, she's probably reading a long novel, eating something spicy, or hanging out with her cat, Gloria.

Thursday September 12, 2019 11:45am - 12:30pm EDT