DC Startup Week is free and open, but you must register via Eventbrite to attend. Already registered? Log in here (scroll down afterwards).

Create a profile and start building your schedule. Events are expected to fill up, so make sure to RSVP.
Thursday, September 12 • 10:30am - 11:30am
How to hire, build and create scale in your CX team

Log in to save this to your schedule, view media, leave feedback and see who's attending!

Feedback form is now closed.

The secret is out! Companies now recognize the importance of delivering a top-notch experience for their customers and clients. 

As your business grows, customer expectations start to evolve. You notice the volume and complexity of their requests growing, while expectations for information and responsiveness become more demanding. There is a growing need to shift from a reactive model of support to a proactive mode of identifying issues before they blow up. It can often feel like a daunting problem with no easy answers. 

In this talk, Max Swagler will discuss his experience hiring, expanding, and scaling a customer-centric CS organization, providing you with best practices (and a few things to avoid) as you build your organization.

Thank you to our CX Track Sponsor Stella Service:
Stella Connect is the customer feedback and quality management platform built specifically for customer experience teams. We’re thrilled to be a part of DC Startup Week to share ideas around the future of CX, and explore solutions designed to help agents do what they do best—drive customer satisfaction. Not to mention, we also love DC.

avatar for Max Swagler

Max Swagler

Managing Director of Professional Services, Interfolio

Thursday September 12, 2019 10:30am - 11:30am EDT