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Thursday, September 12 • 9:30am - 10:30am
How to make CX smarter, faster and personalized to build brand loyalty

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Customers desire personalized experiences that are quick, easy and streamlined when buying, interacting or needing support from a business.  It is up to CX teams to find ways to not only deliver quick support but to make support personalized so that customers don’t feel like a number in a queue. But - how do you do this and where do you start? Join us for a panel with leading CX teams to learn how they created CX processes to build personalized relationships with customers, what lessons they learned and how using CX can drive product and policy innovation at a startup.

Thank you to our CX Track Sponsor Stella Connect:
Stella Connect is the customer feedback and quality management platform built specifically for customer experience teams. We’re thrilled to be a part of DC Startup Week to share ideas around the future of CX, and explore solutions designed to help agents do what they do best—drive customer satisfaction. Not to mention, we also love DC.

Moderators
avatar for Alex Richards

Alex Richards

Head of Sales Engineering and Partnerships, Stella Connect
Alex Richards oversees sales engineering and partnerships at Stella Connect. He is an experienced technology leader, with over 12 years SaaS experience, having previously built and led professional services, training and implementation teams for various advertising and technology... Read More →

Speakers
avatar for Kevin Philpott

Kevin Philpott

Head of User Experience, Pie Insurance
Kevin Philpott is the Head of User Experience for Pie Insurance. Kevin is passionate about designing simple, industry-leading financial services experiences. He previously designed for GEICO, Quicken Loans FoC (RapidAdvance), CreditKarma, LowerMyBills, and LendingTree.
avatar for Kayla Robinson

Kayla Robinson

Customer Experience and Marketing Associate, Tuckernuck
Kayla Robinson is the Customer Experience and Marketing Associate at Tuckernuck, an online clothing store started and based in Georgetown. She began working for Tuckernuck after graduating from the University of Richmond just over 2 years ago, initially as a Customer Service Representative... Read More →
avatar for Seema Alexander

Seema Alexander

Vice President & Chief Marketing Officer, Lexden Capital
Seema Alexander is the Vice President &  Chief Marketing Officer at Lexden Capital, where they develop, structures, and/or finances sustainable infrastructure and commercial real estate projects for the Public and Private Sector (including complex P3s) from $20M-$250M. Prior to Lexden... Read More →
avatar for Mary Wiley

Mary Wiley

Customer Success Manager, TransitScreen
Mary Wiley is a seasoned Customer Success Manager who helped to grow out internal processes at TransitScreen to help spur their rapid customer growth while keeping a low churn rate!  Mary has successfully onboarded and subsequently expanded large corporate accounts including The... Read More →


Thursday September 12, 2019 9:30am - 10:30am EDT
Mindspace