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Thursday
, September 12
9:00am EDT
Customer Experience Kickoff: Breakfast & Networking
Mindspace
9:30am EDT
How to make CX smarter, faster and personalized to build brand loyalty
Mindspace
Alex Richards • Kevin Philpott • Kayla Robinson • Seema Alexander • Mary Wiley
Breakfast Chat: Fundamentals of Raising Capital Workshop and Panel (Make Offices: Main Space)
Make Offices
Amy Millman • Liz Sara • Tien Wong • Anthony Millin
10:00am EDT
Seasonal and Hourly Personnel Management Strategies (Make Offices: Main Conference Room)
Make Offices
Sophie Florendo-Stevens
10:30am EDT
How to hire, build and create scale in your CX team
Mindspace
Max Swagler
11:00am EDT
Navigating DCRA (Make Offices: Main Conference Room)
Make Offices
Sophie Florendo-Stevens
11:30am EDT
How to harness real-time customer feedback to improve customer service and drive product innovation
Mindspace
Alex Richards
11:45am EDT
Benchmarks, analytics and settings goals for CX teams
Mindspace
Suneet Bhatt • Mari Parker • Alison Panza • Lindsay Konsko
12:30pm EDT
CX Lunch & Networking
3:00pm EDT
From Founder to CEO
Make Offices
Adam Mutschler • Erin Hatten • John Swigart • Ajay Kori
4:00pm EDT
Corporate Gifting: nurturing loyalty for exponential growth on a startup budget
Make Offices
Candace Ourisman • Ashley Bronczek
5:00pm EDT
Techstars Community DMV Happy Hour
WeWork
Matthew Espinoza • Joseph Santoro • Mollie Coleman • Steven A. Rodriguez • Brandon Dubé • Yurani Sandoval
5:30pm EDT
Rooftop Happy Hour: Network with Founders, CEOs & Investors
Verdence Capital Advisors
Early-Stage Venture Investing: Panel & Happy Hour
The Crown & Crow
Stephanie Marshall • Kim Cayce • Dave Sorin • Roy Morris • Alex Katz • Mark Walsh
6:00pm EDT
CMX Connect DC: The Rise of Community Builders
WeWork
Steven A. Rodriguez • Brandon Dubé • Mollie Coleman • Andrew Nguyen • Maryann Lombardi • Adriana Mendoza
Timezone
Techstars DC Startup Week 2019
America/New York
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Techstars DC Startup Week 2019
Sep 8
-
13, 2019
Sunday
, September 8
Monday
, September 9
Tuesday
, September 10
Wednesday
, September 11
Thursday
, September 12
Friday
, September 13
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1725 Desales
Alley Powered by Verizon
American University Center for Innovation (AUCI)
Bar Deco
Bay Atlantic University
Booz Allen Hamilton Innovation Center
CrossLead
Eaton Workshop - 1st Floor
Google DC
La Vie
Make Offices
Mindspace
Motley Fool HQ
Studio Xfinity
The Cheshire
The Crown & Crow
The Hatchery – AARP Innovation Labs
U.S. Small Business Administration
Verdence Capital Advisors
WeDC House @ Eaton DC
WeWork
WeWork Wonderbread
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Toby Chaudhuri
Steven A. Rodriguez
Krystal Speed
JOY Mosley
michael novac
Gentry Lane
Twanna Harris
PR
Pierre Rahal
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