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Type: Growth [clear filter]
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Thursday, September 12
 

9:00am EDT

Customer Experience Kickoff: Breakfast & Networking Mindspace

9:30am EDT

How to make CX smarter, faster and personalized to build brand loyalty MindspaceAlex Richards • Kevin Philpott • Kayla Robinson • Seema Alexander • Mary Wiley Breakfast Chat: Fundamentals of Raising Capital Workshop and Panel (Make Offices: Main Space) Make OfficesAmy Millman • Liz Sara • Tien Wong • Anthony Millin

10:00am EDT

Seasonal and Hourly Personnel Management Strategies (Make Offices: Main Conference Room) Make OfficesSophie Florendo-Stevens

10:30am EDT

How to hire, build and create scale in your CX team MindspaceMax Swagler

11:00am EDT

Navigating DCRA (Make Offices: Main Conference Room) Make OfficesSophie Florendo-Stevens

11:30am EDT

How to harness real-time customer feedback to improve customer service and drive product innovation MindspaceAlex Richards

11:45am EDT

Benchmarks, analytics and settings goals for CX teams MindspaceSuneet Bhatt • Mari Parker • Alison Panza • Lindsay Konsko

12:30pm EDT

CX Lunch & Networking

3:00pm EDT

From Founder to CEO Make OfficesAdam Mutschler • Erin Hatten • John Swigart • Ajay Kori

4:00pm EDT

Corporate Gifting: nurturing loyalty for exponential growth on a startup budget Make OfficesCandace Ourisman • Ashley Bronczek

5:00pm EDT

Techstars Community DMV Happy Hour WeWorkMatthew Espinoza • Joseph Santoro • Mollie Coleman • Steven A. Rodriguez • Brandon Dubé • Yurani Sandoval

5:30pm EDT

Rooftop Happy Hour: Network with Founders, CEOs & Investors Verdence Capital Advisors Early-Stage Venture Investing: Panel & Happy Hour The Crown & CrowStephanie Marshall • Kim Cayce • Dave Sorin • Roy Morris • Alex Katz • Mark Walsh

6:00pm EDT

CMX Connect DC: The Rise of Community Builders WeWorkSteven A. Rodriguez • Brandon Dubé • Mollie Coleman • Andrew Nguyen • Maryann Lombardi • Adriana Mendoza